Use your E-gift card online at Wacoal-America.com or btemptd.com. Or, if you would like personal assistance, you can choose your merchandise online and then order by calling our customer service representatives at 1-800-WACOAL-0 (1-800-922-6250).
E-Gift cards are available in any denomination between $25.00 and $500.00, so there's one for every budget and occasion!
E-Gift cards are just like cash, so it is very difficult for us to replace them. If your E-Gift card is lost or stolen call 1-800-WACOAL-0 (1-800- 922-6250) immediately and report the number of the missing card to our customer service representatives. We will investigate your claim. If your balance can be recovered, we will have it transferred to a new E-Gift card. Please note, we make no guarantee that we will be able to replace your gift card if it is lost or stolen.
In general, Wacoal E-Gift cards do not expire, and they do not have dormancy fees associated with them. However, E-Gift cards issued as promotions or credit given for an online purchase do have an expiration date, which will be clearly indicated when they are issued.
You can check your balance by calling Wacoal customer service representatives at 1-800-WACOAL-0 (1-800-922-6250).
It's possible that your e-gift card was routed to spam or a junk mail folder, so check these locations first. If you still cannot find your e-gift card, contact a Wacoal customer service representatives at 1-800-WACOAL-0 (1-800-922-6250), and they will confirm your email address and then resend the E-Gift card.
Whenever you shop Wacoal-America.com or btemptd.com you will receive a confirmation email containing an order number that you can use if you need to refer to your purchase for any reason.
Wacoal customer service representatives are available to answer your questions. You can contact them at 1-800-WACOAL-0 (922-6250) between the hours of 9:00 a.m. and 8:00 p.m. EST. Please have your order number ready when calling.
If your E-Gift card has not yet been sent to the recipient, you can cancel your order by contacting Wacoal customer service at at 1-800-WACOAL-0 (922-6250). However, you cannot cancel your E-Gift card order at any time after the requested delivery date, including the same day that you have selected for it to be delivered.
Wacoal E-Gift cards will be charged to your credit card at the time of purchase. This purchase will appear on your credit card statement as Wacoal/b.tempt'd (eGifter) gift card purchase.
While placing the order you will have the ability to select a customized delivery date. If you choose to have the E-Gift card delivered on the current day, it will be sent to the recipient immediately after the order is completed.